The Diamante Rooms
The Diamante Rooms
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Terms and conditions

Cancellation Policy

We kindly ask that you provide at least 48 hours' notice if you need to cancel or reschedule your appointment. Cancellations or requests to reschedule made with less than 48 hours' notice will be charged the full cost of the scheduled appointment. This policy also applies to clients who fail to attend their appointment without prior notice. By booking an appointment, you acknowledge and agree to our cancellation policy.

You may be required to pay a deposit to secure your appointment, any cancellations within 48 hours will cause the loss of your deposit and full payment will be needed for future bookings.

Patch Testing / Consultation

To ensure the safety and suitability of all colouring/chemical services, a patch test and/or consultation may be required before your appointment. Patch tests must be completed at least 24-48 hours before your scheduled appointment. If not completed you will not be able to attend your appointment.

Unbooked Product Removals

All service timings are strict. if you arrive with existing product (acrylics, hard gel or foreign work) that was not booked in advance as a removal add-on, your appointment time will be used to safely remove the product first. If time runs out, remaining services cannot be performed and the full fee for the originally booked appointment will still apply.

The Diamante Rooms

4 Old Eldon Square, Newcastle upon Tyne, NE1 7JG, United Kingdom

07449998625

Copyright © 2026 The Diamante Rooms - All Rights Reserved.

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